The data analytics software company announced on monday that its reach an agreement to acquire kana software, a maker of. Verint shares fall after revenue miss verint systems inc. Vrnt is a global leader in actionable intelligence solutions that empower organizations with services help organizations of all sizes and across many industries make more informed, timely, and effective decisions. Feb, 2007 i was surprised to read the press release yesterday that witness systems is being acquired by verint. Verint to acquire kana software iifl market update. The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy. Verint acquires contact solutions smart customer service. The acquisition aims to transform the way organisations engage with their customers.
Located in silicon valley in sunnyvale, california, kana is a leader in customer service solutions delivered both onpremises and in the cloud. We will never share your email address with third parties without your permission. Verint to acquire kana software, transforming the way. Verint systems is a melville, new yorkbased analytics company which was founded in 2002. Verint to acquire kana software, transforming the way organizations engage with their customers. In the meantime, customers should continue to expect support and services, as well as license additional software, in the usual way. Kana software inc 7400 w 129th st overland park ks 662. Verint is a provider of video surveillance and actionable intelligence solutions. Verint video and security solutions enable the security operators working in a missioncritical, highly dispersed and complex security environments to effectively and. Over time, the company became more process oriented to the detriment of product quality and customer satisfaction. This week, verint entered into a definitive agreement to acquire kana software. I count a few folks at witness as friends, having worked with them since they were a strategic partner of mine during my clarify crm days. That means we help organizations simplify and modernize customer engagement through our marketleading cloud and hybrid solutions. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software.
Kana will be purchased from private equity firm accelkkr, and its 900 customers should benefit from a financially stronger parent, wang wrote. Verint systems kana deal turns verint into a billion dollar. See who you know at kana software, leverage your professional network, and get hired. Customer experience experts in automation, ai and cloud. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc. We believe that acquiring kana would allow verint to offer a. Verint is a global leader in actionable intelligence. Jenni palocsik, solutions marketing director for verint systems, supports the customer engagement optimization marketsolutions that help organizations enhance customer loyalty, increase revenue, mitigate risk and manage operational costs.
Verint systems to acquire kana software long island. Verint to acquire kana software huntington, ny patch. I worked for verint video systems full time for five years. The acquisition is garnering a lot of interest because news also leaked on monday that microsoft will buy kana s competitor parature for about.
Dec 21, 2017 forbes takes privacy seriously and is committed to transparency. Vrnt today announced that it has agreed to acquire kana software inc. Dec 20, 2017 verint acquires next it verint systems has acquired next it, a developer of conversational artificial intelligencepowered intelligent virtual assistants. Jan 08, 2014 verint systems kana deal turns verint into a billion dollar company. Verint enters definitive agreement to acquire kana software. Verint systems buys into customer service and cloud. Page 2 verint and witness share a similar culture with a passion for growth, resultsdriven execution and a laser focus on customer success, said dan bodner, president and ceo of verint systems inc. Combined solution joins victrios voice biometrics and predictive analytics with verint s customer. The acquisition includes all of the outstanding equity interests in next it and its affiliate, next it innovation labs. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence.
In todays datadriven environment, security managers and operators rely on a multitude of solutions and systems to ensure comprehensive protection of people and property. Mar 29, 2018 verint has a long history of working closely with leading security organizations around the world and has designed its data mining software portfolio based on a deep understanding of our customers. Verint to acquire kana software digital commerce 360. Their solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. Vrnt and provides onpremises and cloudbased customer engagement optimization ceo solutions to many of the fortune 500, midmarket businesses and government agencies.
Kana software inc 7400 w 129th st overland park, ks computer. Verint and opinionlab measure the voc across all customer channels leveraging software from the combination of verint and opinionlab, organizations can benefit from the following portfolio of voc solutions to measure and improve the customer experience across assisted and selfservice channels. Business analytics provider verint, a gartner contact center magic quadrant leader, plans to acquire customer service provider kana software for. The analysis event on january 6 th, 2014 verint announced their intentions to purchase kana software for. I received an email from hr that they have chosen to hire someone else.
List of verint systems s 18 acquisitions, including transversal and nowforce create alerts companies people investors funding rounds acquisitions schools events hubs saved. Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. Verint systems is a provider of actionable intelligence solutions for enterprise workforce optimization and security intelligence. Verint to acquire kana software half hollow hills, ny patch. Verint witness actionable solutions is the leader in enterprise workforce optimization software and services. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Verint to acquire kana software, transforming the way organizations engage with their customers acquisition would revolutionize customer engagement and empower organizations to enhance customer. Vrnt announced the signing of a definitive agreement to acquire kana software, inc. Since our founding over two decades ago, we have built domain expertise in the areas of customer engagement and. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience.
All content is posted anonymously by employees working at verint systems. Kana provides an industryleading customercentric ecrm solution to the largest businesses in the world, helping them to better service, market to, and understand their customers and partners, while improving results and decreasing costs in contact centers and marketing departments. Verint reports third quarter results business wire. Customer experience experts in automation, ai, and cloud. Apr, 2017 verints profits dont justify its high valuation. Verints profits dont justify its high valuation forbes. The last interview was scheduled but verint kept on pushing it eventually cancelling it. Verint to acquire kana software, transforming the way organizations engage with their customers acquisition would revolutionize customer engagement and.
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